Dial 256-764-4456 (24 hours a day) to report an outage. If all of our operators are busy, you can report the outage to our Outage Management System. If your phone number is recognized by the computer, it will locate your account information for our Dispatcher. If the number is not found, you may leave a voice message providing us with your name, address, a number where you can be reached and as much information as possible about your electrical issue. The information is recorded by our Outage Management System and every call is reviewed by our Dispatcher.